What our Customers say...


I am writing this in regards of 2 employees, Jeff W. and Ben S. and another young man who came out.

They did a clean up through Travelers Ins. for water damage. They were very professional, and they were explained how the process works. They worked hard and made it not so inconvenient for us. Their work ethis was remarkable. Because of them we  wanted your company to do the restoration.

I can't speak highly enough about the service we received from these young men.

Thank you so much for your excellence in my time of need!

Your 2 ladies were so kind and helpful to me!

I know you are proud to have such great workers.

I received outstanding treatment from SERVPRO following a fire in my small building in 2019. The first person I met was a competent, capable young woman who with her working partner quickly packed my things, assured me that my dropleaf table would be safe and left me feeling confident. The rest of my furniture was a total loss due to water and damage from the ceiling being gutted. I just received my books in good shape, paintings, miscellaneous other useless items and most of all anticipated, my dropleaf table looking better than it ever had. The return moving people were again capable and understanding and quick. I do appreciate all the people at SERVPRO who helped me through this time.


I wanted to say thank you. I am the Pastor of Living Waters Church of God in Pocomoke and your team came out Friday and totally cleaned a rental house the church owns. The young man and young lady that came out were professional, polite, and both had such a great attitude. I was very impressed. Thank you.

The guys did a great job and were very professional, thank you!

Thank you very much for everyone's help. I will definitely recommend you all!!

Excellent service techs were friendly and knowledgeable.

We greatly appreciate your organization's services and promptness. We hope to not need you again! However, if the need arises, we will be in contact.

Mary is located in Berlin, MD. She had a pipe burst that caused a water damage that they have never experiences before. After SERVPRO of the Lower Shore had been out to her property a few times, they had cleaned and dried everything up. Once everything was all said and done and the invoice was ready to be sent, Mary was given a call to see how her service went. She stated, Kim and another gentleman were the best workers. If we ever have anything like this happen again, I will want them to come back. They made a very scary situation, good.

I am very pleased with the work that your crews did at our home. I hope we don't have to use your company again but if I have to then SERVPRO will be the one we will call to help.


First, I would like to thank you for everything that you have done to carry out the completion of the first phase. I appreciate you sending the pictures showing the completed work. Everything looks good from the pictures, as I will also have the opportunity to look at the property in person this weekend. We will send off the final payment the beginning of next week.  

Again, we can't thank all of you enough for your assistance in this matter. 

Kenneth W.

When I found out that the sprinkler flooded the property, I was expecting to go there and it be a disaster. When I got there, I was very surprised and shocked that it did not even look like a big deal. Your guys got it dry and cleaned up in no time.

"Got to tell you that the Jeff crew are absolutely one of the most efficient, courteous, professional, and responsive teams I've ever seen work on a project. My compliments to you and the Jeff crew for awesome work!! Hope we don't need them again, but know where to find them if we do!!"

SERVPRO did an amazing job.  I encourage you to keep the people that came out to my house, they are the people that will make a company successful.


Brian, Roscoe, Kenna, John, Alissa, and Dennis

I got an "A Team" sent - Roy and Mark.  Not only did they do a good job, they were and still are very nice.  Also, Matt Norman was very nice to me and promptly answered my emails.  

SERVPRO's team moved quickly and professionally to clean up the problem. These guys know what they're doing.

Thank you for making it "Like it never even happened".

Thanks to SERVPRO we were able to get up and running quickly after we had a small issue in our kitchen.

We give SERVPRO two thumbs up!  Excellent Services.

Excellent service.  Would highly recommend.

After water came in from the street, SERVPRO came in and cleanup our offices.  We thought for sure we would be out of services for a few weeks but with SERVPRO's help we only missed a day.  

The guys that came out were awesome!  Be proud of your employees.  They are truly exceptional.

Excellent service and Jeff was great! 

Outstanding service and house cleanup.  A great crew and great company...Thank you! 

Thanks for helping us with community clean up.

Keep up the great work!

SERVPRO did a great job and we will use them again for cleaning.

Even though we are a relatively small business SERVPRO came in and still treated it as though we were extremely important.  Thank you so taking such great care of us so we could get back in business.

SERVPRO helped us during the storm and we are very grateful.  Keep up the great work.

SERVPRO was very professional and pleasant when they came out to help us during area flooding.

We woke up Thursday morning with water in our home due to flash flooding. After calling a couple of other restoration companies in the area and listening to their answering services we almost gave up.  Our insurance company told us to try SERVPRO.  SERVPRO answered on the second ring.  They did tell us they had a waiting list but they would be out to our home the next day and they were!  We are so thankful SERVPRO answered their phone when we call because we didn't know what we were going to do with out their help!  Thanks again for your kindness and professionalism.  We will recommend all of our family and friends.

After brief Flooding SERVPRO came out to help with our crawlspace.  Great job to the guys who came out and helped up.  We are forever thankful.

Great job being on time and quickly taking care of the water damage from outside rain.

After a Flash flood in the neighborhood our basement flooded.  SERVPRO was there and helping up the afternoon we called. Thanks for your help SERVPRO

Excellent Work! Thank you.

We had Mold behind our insulation in our roof from a roof leak. SERVPRO came out and took care of the issue quickly and effectively.  We hope we don't have to use them again but if anything comes up, we know who to call.

Highly recommend this company to anyone with a mold problem! They were fast with their assessment and repair. The price was reasonable and came in under others. I was more than pleased with their performance.

Two thumbs up to this company for doing a great job!

Thank you to Jeff for being on time and professional through our entire home process.  He was great!

After returning back to our vacation home in January we notice there was some mold in our bathrooms.  SERVPRO was very friendly and helpful.  We will recommend them to any of our friends in the future.

Very appreciative of the guidance offered by the staff and crew.

When we bought the house, we were told about the mold damage that was found on inspection. But were under the impression it was not very much and would be easy to clean up. When we called your company, they came and assessed the whole house, gave us the truth, which was more than we had thought, but made the repairs quick, and on budget.

Your team is an exceptional group of professionals that will ensure the job is done right!

This is a fantastic organization filled with true professionals. Trust them they are experts!

Thank you to the employees who came out and helped us with our mold in the kitchen after a hidden water leak.  They were very professional and got the job done quickly.

SERVPRO is the best!  Thank you for your help.

SERVPRO did and excellent job at our house.  We are very thankful.

Great crew, and really appreciated the call-ahead to let me know they were on their way!

SERVPRO was very professional and the on-site personnel were prompt and courteous.  We would recommend SERVPRO to others whom may need their services.

(FIRE DAMAGE - DELMAR, MD) I would rate SERPRO highest in the land.  We are very proud of your men you have working for you.  Their work is tops  I've ever seen.  You ought to be very proud of these men and you should give them all bonuses or raises.  K. Kenney.

SERVPRO was very courteous and I would highly recommend them and would use them again.

SERVPRO was very professional and willing to work around my schedule.  They had good communication skills. Great job and we appreciate the fast and effective complete services. Thanks.

Very nice, polite and really did a good job.

The crew was very professional and knowledgeable and made a situation that could have been chaotic very pleasant.  team was very neat and cleaned up nicely.  I called on Thursday with insurance information and the team was at my house for a 2nd time by 8:30am on Friday to remove wet drywall, etc.  Extremely timely.

We were very impressed with the professionalism of staff and promptness of job completion.  Great crew!

On time, knew the job and didn't take all day.  Thank you.

I am blown away by the degree of integerity and professionalism.  I want to personally thank SERVPRO and their team who made this very difficult and trying time an easy transition from crisis to restoration.

I felt the gentlemen who were assigned to me took special care of my house.  Thank you.

Overall great experience with SERVPRO.

I was very satisfied with their work.

Extremely pleased with employess. I hope SERVPRO continues to be just as courteous to others in the future as they were with me.  Thank you SERVPRO.

I have no complaints, SERVPRO Franchise did an excellent job.  I would highly recommend the SERVPRO service.

We were very impressed with how SERVPRO assisted us during our claim. Thanks so much you were very helpful!

Everything was super excellent.  No Complaints.

Continue to provide fantastic customer service and professional services! Mike and his team set the bar high. I give my strongest endorsement.

Excellent service! Thank you.

SERVPRO did a great job getting the job done.  Not only were they professional, they showed compassion which is not something you see a lot of today.  Thank you SERVPRO for being our "heros" in our time of need.

You are the BEST! I can always count on you!

Friendly and helpful personnel! Could not have gone better. Thank you!

Thank you for your help. John and Mike were amazing and very professional.

Really professional, well trained and friendly personnel. We are thankful for their service and will refer them to our friends.

They were very courteous - treated my house as if they resided there.

SERVPRO communicated very well. I was impressed with their follow up during our claim process and will recommend their work to others.

Customer service was amazing.  The people in the office were very helpful and so were the people who came out to our home.

SERVPRO communicated with me consistently during all stages for the Furniture clean.  I was very satisfied with the Furniture cleaning that I received. 

I was completely impressed with the total steam cleaning process that SERVPRO provided.  The carpets in my house turned out amazing and the customer service I received along the way was great.  I am definitely able to say that I am totally satisfied with the carpet cleaning and overall SERVPRO experience.

SERVPRO was wonderful.  Thank you for your services.

I just want to Thank SERVPRO for coming in and taking care of our home.  During the entire process they were very understanding and compassionate.  We could not have asked for better people to help us.  Thank you again. 

SERVPRO was wonderful.  Keep up the great service.

You should be thankful for employees like Dan & Kenna - They were most professional and courteous.  Thank you

You should be thankful for employees like Dan & Kenna - They were most professional and courteous.  Thank you

I just want to Thank SERVPRO of their employees for helping our family out when we lost my mother.  They came in very patient and understanding of our situation.  We hope we don't need their provided services again but if we do, we know exactly who to call.  Thank you SERVPRO.

We always use SERVPRO for our carpet cleaning.  Thanks for always being reliable.

Thank you to John and Jeff who came out to help us at our vacation home.  We had a pipe burst due to the colder temperatures.  They were extremely professional and explained everything through the whole process.  We will absolutely use them again.

Great job with cleaning up the mold in our bathroom!

The team was very polite and courteous; very professional and did a great job getting all of our personal property back into the house. Also very helpful and personable.

Would highly recommend!!! Jeff and Crew were very professional and knowledgeable of job at hand

Mike, whom handled everything from beginning did a great job and was very professional!

This was my very first experience and the SERVPRO Crew made my situation for me as comfortable as they could by informing me of the process of their job. Explaining all of the details involved.

Thorough with the process -- especially with the tile at the end. Nate, Mike and Gary were extremely professional & solid communicators.

Good, courteous service throughout the whole process.

They were awesome =)

Mark was a pleasure to work with. He was very accommodating to the staff here at the office.

This is our 2nd time and we are extremely happy! Thank you for being a great business with great customer service!

I just wanted to give props, your crew, Allison & Akeen, at Cannery was very professional and did what I asked them to address without having to stick around all day and supervise. I wanted you to know how impressed I was with their worth ethic.  Thank you for a fantastic job.

SERVPRO does a great job and we recommend them to all of our customers.

Our kitchen and living room were covered in smoke from a fire in our kitchen.  We called our insurance company and they recommended SERVPRO.  My husband and I were glad they did.  Not only did they get everything cleaned and brought back to us in a timely manner, their staff was extremely pleasant to speak with.  We will recommend SERVPRO to all of our friends.

Our vacation home suffered from Mold in the off season.   SERVPRO met us at our condo and took care of it for us.  Thanks for a job well done.

SERVPRO was prompt and professional. We are very pleased with their services.

SERVPRO was good. Their reps came and did the job they had to do. They knew what they were doing and that really helped. Though they broke a clock, I was satisfied with their work.

SERVPRO did a great job.  My husband and I loved Mike.  He was great!

SERVPRO came out first thing in the morning after my house caught on fire.  There were very pleasant and helpful with the boardup required by the city.  

With the cold weather snap from the Polar Vortex, our condo was in terrible shape.  We were thankful to have your excellent services.

During this season of Thanksgiving and miracles, I want to say a very grateful thank you to a local company, SERVPRO, who showed great integrity in keeping their promises.  Several years ago I had a bad rook leak, and the damage one to the interior of the house required the use of a remediation company and SERVPRO was called.  Through a series of events, a situation took place that required me to call them again, and after five years they still stood by their work and spent three days fixing my new problem.  For me, this was not only a miracle, but a display of great integrity and character.  My many deep and grateful thanks go out to: Owner, Robb Sartorio, Operations Manager - Matthew Norman and the technicians who did a marvelous job - Dennis.  Thank you guys! You are my Thanksgiving and Christmas Angels!

I was impressed by the SERVPRO personnel that preformed the services for our business.  Thank you for your great work.

I have been nothing but impressed with the four that have been here.  There have been very careful with bringing equipment in an taking out the carpet and wood. They are kind, mannerly, shook hands, made eye contact and were articulate in telling me what they were doing or going to do. 

A special Thank you to a wonderful team.  SERVPRO made us feel like we were their 1st priority.